Shipping + Returns + FAQs
What is your return policy?
Custom designs are all final sale and cannot be returned. If you purchased a non-customized item and it remains unused and in its original condition, you can return it in exchange for store credit. Please contact me through email or Instagram within 7 days of delivery date and I will provide you with a pre-paid shipping label, which is deducted from your store credit amount.
When will my order ship?
We work hard to get all orders out as quickly as possible, if your bag is custom please allow 7-15 days before shipping. Non-custom items ship immediately! We appreciate your patience.
How are patches adhered?
We adhere our patches INDIVIDUALLY with super strong adhesive. Because of this, less than 2% of bags have EVER HAD a problem with letters being less than THE BEST quality. We would never ship something less than OUSTANDING quality. ALL denim jackets + trucker hats will be sewn on.
I never received my order, but it says delivered
We do not have any control over lost packages. However, we will always do what is best and satisfy our customers. If a package is lost or says ‘delivered’ but you did not recieve it, I recommend opening a case online to file a claim. KenzKustomz, LLC is not held responsible for lost packages at the end of the day but we will work with you in every way possible.
Are patches free?
All patches purchased with a bag are $5. No bags come with free patches. Please pay accordingly. This goes for both fun patches & letter patches. Failure to pay for patches will result in a text message reminder to pay for patches. If no payment is received, bags will be sent without patches.
Order details & Order Notes
Please ensure to include within order details on the checkout page the Letter/Bag combinations. This is IMPORTANT to ensure our team produces the correct letter/bag combination you need. If you select 3 patches, it is sometimes tight + we might have to overlap the edges and make the bag look good to the best of our ability. If you customize your bag with the wrong initials and do not catch it till after it is made, there is nothing we can do about it, all bags are handmade as ordered.
“Bag Name” & Pink Letters B,K
“Bag Name” & White Letters T,M