Hat of the Month Club
Frequently Asked Questions
Will it be a surprise hat every month?
YES! We will show you the options from the monthly box on socials and put them in the listing & VIP FB and Instagram Group
How much will it cost per month?
$25/month - Charges on the day you purchase and the 1st of every month after that
Does it include free shipping?
YES!
Can I pay for a full year up-front?
Yes! You can purchase the prepaid yearly subscription + save 10%! This would be perfect for a Christmas gift!
How do I pause or skip a month?Β
You will have access to a customer portal where you can manage your subscriptions , payment methods, shipping addresss, as well as skip a month + cancel your subscription. This will send you a login code to your Phone number/Email everytime so you don't have to worry about remembering a password!
- Customer must skip in their portal before the charge date (1st of every month) if they do not want that month's box
What is the cut-off date for me to receive this month's box?
- TheΒ cut-offΒ dateΒ forΒ the subscriptionΒ isΒ theΒ 10th of every month to ensure you canΒ receiveΒ the current month's box
- If you subscribe after the cut-off date, your subscription will begin with the next month's box
When do I get charged?
- The charge is the 1st of every month & ships immediately
- You will receive an email reminder of the charge 3 days before the 1st of every month
- Customer must skip in their portal before the charge date (1st of every month) if they do not want that month's box
How do I cancel my subscription?
You will have access to a customer portal where you can manage your subscriptions , payment methods, shipping addresss, as well as skip a month + cancel your subscription. This will send you a login code to your Phone number/Email everytime so you don't have to worry about remembering a password!
If I dont like a certain hat, can I leave it in the notes?
Yes or email us before the first of month ---- sales@kenzkustomz.com
Is there a commitment? or month to month?Β
There is a 3-month minimum to ensure you get the full experience! You are able to skip a box at anytime, and cancel after 3 months. If you have any questions/concerns you can email sales@kenzkustomz.com
What are the benefits?
- Added into VIP Insta group
- Early access to sales
- Exclusive discounts