We do not have any control over lost packages. However, we will always do what is best and satisfy our customers. If a package is lost or says ‘delivered’ but you did not recieve it, I recommend opening a case online to file a claim. KenzKustomz, LLC is not held responsible for lost packages at the end of the day but we will work with you in every way possible.
If you made a shipping error, or want to change patch or thread colors for custom items, please email us immediately! If we have not packed and processed your order yet and you would like to cancel, we can cancel for store credit.
If you need immediate assistance after your order has been placed, please reach out to: sales@kenzkustomz.com
